Purcell Trench company

 

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Shipping/Returns

 

We charge a flat shipping fee per order for customers in North America - no matter how much or how little you order or where you live in North America.  Right now that fee is $8 per order.

 

I prefer sending products through the postal system via the best method.  In the USA (and territories) that is Priority Mail.  Outside the USA most of our products qualify for US Postal Service International First Class (packages under four pounds) and that is our normal shipping outside the USA and US territories.  International First Class may not include tracking and does not include insurance.  It used to be reliably quick but has become irregular (one to five weeks, seems like).  International customers wishing tracking, insurance and reliable (6 to 10 business day) prompt delivery should select Priority International or other expedited delivery.  I am happy to provide quotes for a range of services before the customer makes a decision to purchase.

 

Orders from areas outside North America are welcome.  PayPal and using PayPal for credit card transaction using the invoice method is standard policy.   For non-PayPal transactions (checks, money orders, etc.), payment may be in any currency.  The standard will be the exchange rate on product shipment date.  The customer is responsible for insurance, tariffs, duties, taxes, etc.  The shipping cost is our cost.  We do not charge handling or processing fees.  We welcome recommendations from the customer.  We have customers in numerous countries and have had very few delivery problems.

 

I do not normally insure products.  If you wish insurance, please request it and we will bill you at cost.

 

Any product purchased from Purcell Trench may be returned for a full refund of the purchase price, provided the product is returned in like new condition within a reasonable time period. 

 

We don't guarantee our products against abuse, but if you ever feel our products have failed to provide good service return the product with a note expressing your concerns.  We will replace, repair or refund your money.  We have had one grill bag returned with a defective seam, three Travelers grills bent by shippers, one Guides Grill returned by  a person who thought it was too light and one grill returned by an unhappy customer.  We expect our grills to last many years or a few lifetimes and the bags to provide years of service.  So far, we haven't had a customer claim they wore out a grill or grill bag).

 

Don Tryon,  March 2016

 

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